FAQ

Need help? Send us an email or check out answers to a lot of questions we get below 

Do you ship for free?

We ship large products and can not offer free shipping to all countries however to some countries we ship for free. Please check https://shiromalou.comfrakt-leverans/ 

Do you deliver to all countries

We deliver our products to a lot of countries. At checkout you will find out if we deliver to your country. 

Where do you keep your products ?

We ship everything from our warehouse in Sweden. 

Delivery time

Delivery time depends on shipping address, you will get this information in the checkout.

Tracking
As soon as we have packed and shipped your order you will get an seperate email with tracking information for your parcel.
Payment options

We offer Klarna checkot and you can pay with invoice, credit card. We also offer stripe payments. 

Refunds

If you have returned a product we will refund you the amount once we have the goods at our warehouse in safe and original condition. 

Returns

Do you offer free returns ?

No,  we ship bulky products and can not offer free returns at the moment.

Sweden: Return 79 SEK

Norway: Return 99 NOK

Denmark 79 Kr

Finland 79 Sek or 8 Euro

Germany 8 Euro 

Rest of EU and the world. If you want to return a product you will need to pay the shipping cost yourself. 

Still have questions? 

Please contact us and we will get back to you as soon as possible.